Merchandise FAQ


The majority of products are shipped 3-5 days from the order submission date as our third party company produces them. Orders are sent immediately to production when your payment is received. 
 
 
Do I have to pay for shipping cost?
No, Shipping is free. 
What mail carrier delivers my package?
DHL
When will I receive my tracking number?
Tracking number will be email within 48-72hrs
Are all your merchandise produce by a third party?
Yes. all merchandise are produce by our third party production company, except for bracelets. We ship all bracelets directly from our warehouse. 
Can my merchandise be ship with my CBD product?
No, all CBD products are ship directly from our warehouse. 
Do you provide faster shipping?
Yes, All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue. For international shipments, orders with the express delivery method will be marked as priority.
What is your return policy?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after your package has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.

Reasons for Returns:

Wrong Address - if you provide an address that is considered insufficient by the courier, the shipment will be returned to our third party production facility.

We will pay the reshipment cost once we have confirmed an updated address with you.

 

Unclaimed - Shipments that go unclaimed are returned to our third party production facility and we will pay for the reshipment cost.

 

 

Other Returns - We do not refund orders for remorse or size exchanges.

 

 

For more info Call / Text or Email us at: hippymoods@gmail.com / 267-356-7407